A sale isn't done when the container leaves the port. Here's how support actually works.
WhatsApp and calls answered same business day, Sun–Thu, 9am–6pm (Dubai time). Email within 24 hours.
Once your order ships, you get a direct contact and tracking reference.
If delivered goods don't match the certificate of analysis, flag it within 7 days of arrival.
FAQ
1 x 20ft container (approx. 25 MT) per shipment. Smaller quantities considered case by case for repeat buyers only.
Yes — small samples are available for testing ahead of a bulk order. Ask for this when you request your quote.
Standard terms are agreed per contract (typically LC or TT), confirmed in the proforma invoice before shipment.
Yes — certificate of origin, phytosanitary certificate and certificate of analysis are prepared and shared with every shipment.
Contact us within 7 days with photos and shipment reference. [PLACEHOLDER: confirm your real claims/refund process here — this is a template answer.]
